FAQ

Q. I submitted my score, but the network was offline. Is the score lost?
A. In most of our apps, you can resubmit your latest 3 scores from Title Menu > Tools > Scores tab. (Note that if you replay the game, the latest score is overwritten and you can't resubmit the old one.)

Q. When I submit a score, I always get the message "Session expired."
A. Probably you have to enable cookies. Change the setting as: Home > Settings > Safari > Accept Cookies > From Visited. Then restart the device

Q. Please keep high scores on the local app, not on the web.
A. We're sorry, but we can't do this for free games. We are very glad that you access our web site, which is one of our motivations to create free apps.
(For PapiJump, we've created a deluxe edition including the local ranking feature)

Q. Safari creates a new window each time I submit my score. It is cumbersome to close each tab manually.
A. Sorry, a new window opens each time you submit a score. But only maximum 8 windows open. Thus close them all at once after you end the game session.

Q. Is PapiJump a clone of Doodle Jump?
A. No, it isn't. PapiJump and PapiJump Plus were released earlier than Doodle Jump. (See the article in toucharcade.com)

Q. How can I listen to my music while playing the game?
A. First play your music by iPod/Music app, then launch the game, click Tools/Settings button (the gear icon on the title menu), and set 'Sound Volume: OFF'.

Q. The sound is silent even at max volume. How do I make the game louder?
A. Use hardware volume buttons on the side of a device. Or, setup volume in the Music app if you use iPod touch 1st gen.

Q. Can I change my nickname on the high scores page?
A. Click the [Change Your Name] link on the bottom of the result page when you submit a score.

Q. My game froze/crashed! What should I do?
A. See the trouble-shooting guide. Summary: (1) Quit the app. (2) Restart your device. (3) Update your iPhone software (firmware) to the latest version by iTunes (if not). (4) If this doesn't help, delete the app and download it again from AppStore. (5) If this doesn't help, backup your data, delete unnecessary apps, and fully restore your device by iTunes.

Q. When will new apps release?
A. We can't predict it.

Q. I bought a new iOS device. Can I take over high scores on this site from my old device?
A. Sorry, you can't.

Q. Your English has errors.
A. It is helpful if you tell us the English mistakes via the comment form on the top page. Because we are Japanese, we are not familiar with English.

[ Back to Top ]